8x8 Voice, Video, Chat, Contact Center.

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8x8 offers one platform solution equips your employees with the exact tools they need to communicate, collaborate, access data and contact experts at the speed of business.


X Series - Cloud Communication Software

One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More...

Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue.

A one platform solution for communications and contact center gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts. The ability to configure tailored plans across 8 service levels provides the lowest possible total cost of ownership. Enable your enterprise to operate at the speed today's businesses require.

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Integrated Connectivity

X2 provides your employees with:

One click from chat to voice to video meetings

A Company-wide team messaging system

HD video conferencing with screen sharing

Integration with CRM & business applications

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Speed to Resolution

X6 includes X4 capabilities plus:

  • 4,000 minutes per concurrent agent*
  • Voice-focused contact center
  • One click subject matter expert access
  • Customer engagement analytics
  • Customizable wallboards/dashboards

Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited global calling for UC across 47 countries
  • Supervisor & service quality analytics
  • Streamline call handling with Switchboard Pro

Customer Experience Transformation

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X8 includes X6 capabilities plus:

  • Integrate voice, email, webchat and social
  • Advanced speech and interaction analytics
  • Predictive outbound campaigns
  • Quality, collaborative performance management

8x8 Contact Center

One Cloud Solution for all Customer Contacts
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Omnichannel Routing

Never miss a customer satisfaction opportunity. Contact Center brings web, chat, SMS, social media, and voice channels on to one central platform.

Skill-based routing

Web Callback

Queued Callback

Interactive Voice Response (IVR)

Inbound Chat, Email, Social Channels

Agent Productivity

Achieve lightning-fast first contact resolution every time. 8x8's intuitive interface and comprehensive internal communications hub equips contact center agents to manage every customer engagement swiftly and optimally.

Features

  • Knowledgebase
  • Expert Connect
  • Co-browse
  • Predictive dialer

Analytics

Access real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.

Features

  • Historical and real time reports
  • Customer Experience Analytics
  • Speech Analytics
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Integrations

8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Features

  • Native CRM
  • CRM Integration (Third Party)

Supervisor Enablement

8x8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.

Features

  • Barge, Monitor, Whisper
  • Internal Chat for Agents and Supervisors
  • Quality Management
  • Voice and Screen Recording and Archiving

8x8 Video Meetings

Audio and HD Video Conferencing with Instant Screen Sharing
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Key Features

  • Guests access meetings via a browser with no downloads.
  • Live stream directly to YouTube. Each employee gets their own dedicated meeting space.

Effortless interactions

Join meetings with a single click from any compatible browser and still get a full screen experience. Seamlessly move chats or calls from Virtual Office to an online meeting for face-to-face interactions or screen sharing.

An immersive experience

Unleash your team's productivity with an uncluttered, high-definition experience that will bring them together as if they were in the same room. Share your screen instantly to deliver messages with precision and get all participants on the same page.

8x8 Meeting Rooms

While 8x8's Video Meetings is great for desktop and mobile devices, sometimes you want to meet with colleagues in a conference room to share a screen or collaborate with team members in a different location. For that, we have introduced 8x8 Meeting Rooms, a Cloud solution to easily schedule, host and join meetings from huddle rooms and other dedicated collaboration spaces.

Contact your 8x8 sales representative to learn about participating in the early access program.

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Get In Touch

Call us today, and start building solutions tomorrow.